MOVING CORE WORKERS TO HIGH PERFORMANCE

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Stephen Covey


Training & ConsultingGreatness Starts Here
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Move Your Core Workforce


To unlock the potential of your organisation, you need to focus on institutionalising best practices throughout your workforce.

Everyone has top performers - the 20% that make enormous contributions - whether they're defined as stores, sales people, or even different shifts within a department. To truly become great, you need to change the habits and traits of the 60% that make up the core or your workforce closer to the top 20%. No matter what else happens, if the bulk of your organisation performs at an average level, they will bring down the entire organisation, despite the efforts of the top performers.

To move the core of your workforce to a position of high performance, you must eliminate variance between the two groups. In other words, infuse consistencies from the top performers to the middle. Reducing this variance strikes at the lowest unit of productivity - an individual's personal contribution. Simply reducing this variance by half will propel you toward greatness.

The key to this whole process is the manager. This person's paradigms must be changed from: average financial performance to superior financial performance; from stated customer loyalty to true customer loyalty; from average employee commitment to true employee loyalty. When the manager has the understanding of what greatness entails, they will be able to set better goals - aligning with the corporate strategy.

But greatness isn't achieved solely at the individual or management level. It is achieved when everyone is focused and executing on the organisations top goals. Institutionalising this discipline within every workgroup will help organisations able to take enormous strides, launching them past the competition. The focused horsepower of a team, once unleashed, is able to increase the amount of collective pulling weight, minimising waste and speeding the journey toward greatness.



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